You decide to do an inspection in the presence of the driver before signing. There are two possible options:
Case 1 : The driver does not have time to immediately check the contents of the parcel according to the delivery note, but you still decide to accept the parcel. You need to indicate on the delivery note: “parcel damaged or repackaged, presenting the risk of broken or missing items” (it is imperative to write this phrase and not indicate: “possible reservations subject to unpacking”). You have 24 hrs to send a scan of the note to the Customer Service department and, if needed, indicate the quantities, names and special reference codes of any products that are potentially damaged or missing.
Case 2 : The driver is not able to immediately check the contents of the parcel according to the delivery note as you want to accept the parcel. Two options available:
- If there are no missing or damaged products, you need to nonetheless indicate on the delivery note: “parcel damaged or repackaged but no missing or damaged product”.
- If there are missing or damaged products, you need to indicate on the delivery note: “parcel damaged or repackaged” and also indicate on the note the quantities, names and specific reference codes for the products concerned.
In both situations, you need to send a scan of the note to the Customer Service department.